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Frequently Asked Questions About Hosting Reselling
Everything you need to know about starting and running a web hosting reseller business. We cover getting started, pricing and billing, features and infrastructure, white label branding, and business strategy.
Getting Started
Getting Started Questions
Resell Web Host is a white label web hosting reseller platform powered by ResellPortal. It lets you buy hosting accounts at wholesale prices ($2-3/mo each) and sell them under your own brand at retail prices ($5-15/mo). The platform includes cPanel/WHM, SSD NVMe storage, unlimited bandwidth, free SSL certificates, automated provisioning, and direct Stripe payments. There is no monthly platform fee and no revenue sharing.
Nothing. There is no signup fee, no monthly platform fee, and no minimum commitment. You only pay for hosting accounts as you sell them, starting at approximately $2-3 per month per account wholesale. Your effective startup cost is zero until you make your first sale.
No. All server management, security updates, software patches, and infrastructure maintenance are handled by the platform. You only need basic computer skills to set up your brand configuration and manage customer accounts through the intuitive dashboard. If you can use a web browser, you can run a hosting reseller business.
Under 5 minutes. Signup is instant with no approval process. Brand configuration (logo, colors, company name) takes a few minutes. Stripe connection is a one-click process. There is no waiting period. Your storefront is live and ready to accept orders as soon as you complete the setup.
No. There are no contracts, no minimum terms, and no cancellation fees. You can start and stop at any time with no financial obligation. Existing customer accounts will remain active for the duration of their paid period.
Pricing & Billing
Pricing and Billing Questions
Customers pay you directly through Stripe. When a customer purchases hosting, the full retail price goes to your Stripe account. Your wholesale cost ($2-3/mo per account) is deducted from your reseller balance. You keep 100% of the difference (your markup) with no revenue sharing or commission fees.
Yes. You have complete control over your retail pricing. Most resellers charge between $5 and $15 per month per hosting account. There are no minimum pricing requirements and no maximum caps. You can also create multiple plans at different price points.
No. There is zero revenue sharing. Payments from your customers go directly to your Stripe account, and you keep 100% of the markup between your retail price and the wholesale cost. There are no commissions, no percentages, and no hidden deductions.
Stripe handles automatic payment retries and dunning (reminder) emails for failed payments. If the payment ultimately fails after retries, you can suspend the customer's hosting account through your reseller dashboard until payment is resolved. You maintain full control over account status.
Yes. You can create multiple hosting plans with different pricing, storage allocations, and feature sets. This allows you to offer tiered packages (starter, standard, premium) that target different market segments and maximize your revenue per customer.
Features & Infrastructure
Features and Infrastructure Questions
Every hosting account includes the cPanel control panel, SSD NVMe storage, unlimited bandwidth, free SSL certificates via Let's Encrypt, daily automated backups, email hosting, MySQL databases, one-click application installers (WordPress, Joomla, etc.), and a 99.9% uptime guarantee. All features are included at the wholesale price with no add-on fees.
cPanel is included with every hosting account at no extra cost. cPanel is the industry-standard control panel used by millions of websites worldwide. For reseller-level management, WHM (Web Host Manager) is available, allowing you to create, manage, and monitor all customer accounts from a single administrative interface.
All hosting accounts use SSD NVMe (Non-Volatile Memory Express) storage. NVMe delivers up to 10x faster read/write speeds compared to traditional SATA SSDs and up to 50x faster than spinning hard drives. This means faster website loading, quicker database queries, and better overall performance for your customers.
Yes. There are no bandwidth caps, no traffic metering, and no overage charges on any hosting account. Your customers can handle traffic spikes without worrying about extra fees or throttling. This makes your pricing predictable and eliminates one of the most common hosting customer complaints.
99.9% uptime guarantee. The infrastructure is built with redundant power supplies, network connections, and hardware components. Servers are monitored 24/7 with automated failover systems that detect and respond to issues proactively. This equates to less than 8.76 hours of potential downtime per year.
The platform handles all server management including hardware maintenance, operating system updates, security patches, firewall configuration, monitoring, and automated backups. You never need to manage servers, install software, or handle infrastructure issues. Your role is focused entirely on the business side: branding, sales, and customer relationships.
White Label & Branding
White Label and Branding Questions
Yes. Full white label branding is included at no additional cost with every reseller account. Your customers see only your brand name, logo, colors, and domain throughout their entire experience. There is no mention of Resell Web Host or ResellPortal anywhere in the customer-facing interface.
Yes. You can connect your own domain name to your branded storefront, creating a fully professional experience where customers access your hosting services through your URL. This makes your reseller business indistinguishable from a standalone hosting company.
When a customer purchases a hosting plan through your storefront and completes payment via Stripe, the hosting account is created automatically within seconds. The customer receives an email with their cPanel login credentials, server information, and getting started instructions. No manual setup or intervention is required from you. The entire process is hands-free.
Business Strategy
Business Strategy Questions
No. Start with one account and scale at your own pace. There are no minimum volume requirements, no quotas, and no caps. The platform supports resellers at every stage, from a freelancer managing 5 client sites to an agency running 500+ accounts.
Yes. Free SSL certificates via Let's Encrypt are included with every hosting account. They are automatically installed and renewed before expiration, so neither you nor your customers need to manage SSL manually. This is included at no extra cost with the wholesale account price.
Reseller support is available through the ResellPortal platform. You have access to comprehensive documentation, guides, tutorials, and support channels for any technical, billing, or account-related questions. The support team assists with reseller-level issues while you handle front-line customer interactions.
Learn More
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